Grim dawn stash manager

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The manager isn't frozen because the 'My Progress' tab shows the arrow icon still animated.

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I download the first BAL and the game manager status for the game says 'saving file' and that's it. Upon clicking the link to download the games the game manager downloads and installs on my computer. I recently bought two games from the website Build-A-Lot and Build-A-Lot 2. I am at the point of just wanting a refund and calling it quits.